Search

image

Hublot's Digital Boutique

Hublot is offering a very new customer experience in their New York Fifth Avenue boutique. Fusing the real and digital client relationship, Hublot recently unveiled their very first Digital Boutique offering you a very personalised customer experience in the comfort of your home. Highlights from the launch below.

12 Jun 2018

Gurvisha Ahuja

Because we move with the times and anticipate our customers’ needs, because we know that the purchase of a product as emotional as a watch is driven by various stimuli, because we consider our customers to be friends and because the acquisition of a Hublot watch is like a journey with different stopovers, we have created a virtual boutique, which enables our customers to remotely contact our sales advisors, who can respond to their needs and to their questions in real time and offer a bespoke service. - Ricardo Guadalupe, CEO, Hublot

Our availability and our willingness to be there for our customers is a way of showing them that we care about them as individuals. The relationship of trust that we have developed with them can now start, in a virtual manner, and continue in a real manner, without any constraint on time or place. It is the Hublot experience, the very experience that builds relationships! - Ricardo Guadalupe, CEO, Hublot

By remotely offering its customers 3D-facilitated access to its products, knowledge, and knowhow, Hublot is successfully creating a new bespoke customer service, and preserving the essential denominator of any relationship, that is to say the human connection. A new customer experience that is beginning in the United States before being rolled out across the entire world.

Via FaceTime or Skype, the client makes contact with one of the sales advisors in the boutique in the closest town and then begins to enjoy the Hublot experience. From the office, the lounge, the sunbed or even aboard a plane, the client can discover in real time, directly on his or her screen, the desired product presented live. It is a real interaction that removes constraints of time or place thanks to virtual technologies.

Next, the customer is invited to visit the point of sale, in the real world this time, to continue the Hublot experience. This enables the client to take all the time necessary deciding to buy the desired watch, the sales advisor will send all the bespoke information concerning their customer’s watch in a virtual form, enabling him or her to decide on the purchase of their watch in good time. As soon as the customer has confirmed with a simple click that they wish to acquire the watch, they will receive a call from the boutique to finalize the purchase.

More In image

year of dragon watches

Celebrating the Year of Dragon with dragon-inspired watches

Members of TimeGrapher

WatchTime India and Zimson host Kerala's collector group, TimeGrapher

titan stellar

WatchTime India and Titan collaborate to unveil the new Stellar Collection

Christiaan van der Klaauw astronomical watches

WatchTime India showcases Christiaan van der Klaauw's astronomical watches in Mumbai, in association with The Watch Lab

Only Watch 2023

Only Watch auction reveals 10th edition with 62 Lots

×

MORE IN Image

undefined

Celebrating the Year of Dragon with dragon-inspired watches

undefined

WatchTime India and Zimson host Kerala's collector group, TimeGrapher

undefined

WatchTime India and Titan collaborate to unveil the new Stellar Collection

undefined

WatchTime India showcases Christiaan van der Klaauw's astronomical watches in Mumbai, in association with The Watch Lab

New On Watchtime.in

News
rolex watches and wonders 2024

Rolex presents new GMT-Master II, Day-Date, Cosmograph Daytona, and more

News

Watches and Wonders 2024: IWC Schaffhausen strengthens its Portugieser Line with several releases

News
Patek Philippe Watches and Wonders 2024

Watches and Wonders 2024: Patek Philippe presents the Golden Ellipse in a metal bracelet and a world timer with a date

News

Watches and Wonders 2024: Tudor’s new offering is a Black Bay 58 GMT in 39mm Case

News

Watches and Wonders 2024 : A. Lange & Söhne presents the Datograph Perpetual Tourbillon Honeygold “Lumen”

News
Cartier Watches and Wonders 2024

Watches and Wonders 2024: Cartier captivates with the new creations

prev
next

New on watchtime.in

News
rolex watches and wonders 2024

Rolex presents new GMT-Master II, Day-Date, Cosmograph Daytona, and more

News

Watches and Wonders 2024: IWC Schaffhausen strengthens its Portugieser Line with several releases

News
Patek Philippe Watches and Wonders 2024

Watches and Wonders 2024: Patek Philippe presents the Golden Ellipse in a metal bracelet and a world timer with a date

News

Watches and Wonders 2024: Tudor’s new offering is a Black Bay 58 GMT in 39mm Case

News

Watches and Wonders 2024 : A. Lange & Söhne presents the Datograph Perpetual Tourbillon Honeygold “Lumen”

News
Cartier Watches and Wonders 2024

Watches and Wonders 2024: Cartier captivates with the new creations

Launched in 2012, WatchTime India is the result of a collaboration between America's most-read watch magazine, WatchTime and, India's leading media house, Malayala Manorama. With an aim to popularise and celebrate the evolving watch culture of the country, the publication is your one-stop destination for everything related to fine luxury watches. From the latest tests to reviews, to exclusive features on the history and horological heritage of some of the most spectacular watch brands of the world, the WatchTime India portal has a lot to offer. Stay tuned for an exciting journey, through the fascinating world of watches!

Sign up for our newsletters to have the latest stories delivered to your inbox

Sign up for our newsletters to have the latest stories delivered to your inbox